(Submitted by Russell Sharp, ITS Management Services)

The ITS Management Services team provides the business management support of the ITS organization. It comprises 7 Functions: Project Management, Organizational Change Management, IT Governance Strategy and Policy, Service Management, Financial Management, Vendor Management, and Organizational Metrics.

Pull out your favorite sneakers and exercise gear and join fellow ITS members in the Get Active Challenge!  Kicking off this week, we are seeking fellow health-conscious enthusiasts ready for fun and fitness to compete in this challenge, with a special ITS twist!

The following information applies only to those running PGP on Macintosh operating systems. Windows operating systems are not impacted.

Apple has recently released an Macintosh operating system (Lion) update (OSX 10.7.4). PGP whole disk encryption IS NOT COMPATIBLE with Macintosh OS X v10.7.4.

(Submitted by Marc Ulan, Senior Director, Strategic Initiatives)

It’s been a while since we’ve communicated the latest status of the ERP Options Assessment, so I wanted to provide a brief update. We have completed our analysis of the software products, and while a final decision has not been made, we have formed a recommendation on the product that would be the best fit for Yale.

(Submitted by Mary-Kay Kaminski, Organizational Change Management)

ITSM Practitioner's Group established

On Friday May 11, the very first ITSM Practitioner's Group meeting was held, during which a discussion about the Change process was led by Lou Tiseo and coaches had an opportunity to share their questions and experiences with using ServiceNow. The forum allows Deployment Coaches, Process Owners and Managers to promote understanding and adherence to newly implemented ITIL processes.

(Submitted by Mary-Kay Kaminski, Organizational Change Management)

The ITSM team is pleased to report that deployment of ServiceNow to Group 2 is complete and has brought us even closer to consistency in processes across the entire organization.  An additional ten ITS teams and eight non-ITS teams transitioned from YSMA to ServiceNow on May 9.  This is a tremendous achievement and everyone is to be commended for their efforts.

(Submitted by Len Peters, Chief Information Officer)

A few weeks ago I announced in MMN four Spot Award winners - George Fansilber, Mark Kovacs, John Martino and Kathy Sperry.  I encourage you to read the summaries describing the world-class service they provided to our customers.

Please join us in welcoming Dyan Pollack to the Organizational Change Management team.  Dyan previously worked as a trainer for the DARCY project with the Office of Development.

Information Security is pleased to introduce three new team members to ITS – welcome Joe, Ashley and Daniel!

Congratulations are in order for Mary-Kay Kaminski and Chloe Turnbull who recently celebrated 20 and 10 years of service to the University, respectively.  The two ITS employees were honored with a cake and a few tales about their years at Yale.

Camden Fisher from the Unix Infrastructure and Virtualization team will give a presentation on Jenkins, which is an application and a framework that manages and monitors the execution of repeated tasks.

(Submitted by Nancy Flowers-Mangs, Digital Officer, Web Development)

A series of Summer Web Talks will be hosted this summer in hopes to revive the Web Developers Round Table. The group name will change a bit - Yale Web Group - since the topics are geared towards anyone who uses the web, i.e. web developers, editors, designers, producers - but the idea is the same. A place to learn about new technology and ideas when developing websites and applications across campus.

Don't miss a great opportunity to network and connect with the Yale Latino community. Back by popular demand, Alisa from Alisa's House of Salsa will be joining us for a second year of dance lessons!

Yale will celebrate its 311th graduation on May 21 following a weekend that will include speeches, prize presentations, senior class antics and the awarding of honorary degrees, among other activities.